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These policies apply to lesson packages and single lessons. If you're currently enrolled in a swim lesson subscription, please continue following the previous Scheduling Policies until your subscription ends.

View Previous Scheduling Policies →

Rescheduling a Lesson

Change of plans? No problem. Lessons may be rescheduled online up to 12 hours in advance for any reason—whether your child is under the weather, you have a special event, or life just happens.

Within 12 hours, please message me directly, as online cancellation will be unavailable.

Lessons canceled with less than 12 hours' notice are not eligible for a refund or rescheduling, except in the case of unsafe weather (see Weather-Related Cancellations below).

Weather-Related Cancellations

Lessons may be canceled due to unsafe weather, including:

• Winds over 15 mph

• Temperatures below 55°F

• Rain, lightning, or poor air quality

If a lesson is canceled due to unsafe weather, you won't lose your lesson. Package lessons will automatically be returned to your account, while single lessons will receive a lesson credit that may be used to book another available lesson.

Note: Winter lessons may not be ideal for children under age 4 or those who are not swimming independently. Families who enroll during these seasons understand that lessons will continue as long as conditions remain safe and manageable.

Planned Closures

Planned holidays, vacations, and seasonal closures are posted on the Schedule page and reflected in the online booking calendar.

Please review upcoming closure dates before booking lessons.

Refunds

I want every family to feel confident and happy with their swim lesson experience. If you ever have concerns about a lesson, please don't hesitate to reach out.

Refunds are available for:

• Instructor cancellations

• Single lessons if you're unsatisfied with your lesson

• Lesson packages if you're unsatisfied with the first lesson in the package (requests must be made on the day of the first lesson)

  • Package refunds are only available before any additional lessons in the package have been completed.

Your satisfaction is important to me, and I'll always do my best to resolve any concerns fairly.

Refunds are processed to your original payment method within 2–7 business days.