Rescheduling a Lesson

Change of plans? No problem. Lessons may be rescheduled online up to 12 hours in advance for any reason—whether your child is under the weather, you have a special event, or life just happens.

• Within 12 hours: Please message me directly, as online cancellation will be unavailable.

  • Lessons canceled within 12 hours are not eligible for a refund or makeup, unless due to unsafe weather—in which case a lesson credit will be issued and may be used at your regular weekly time or as a makeup session (see Weather-Related Cancellations below).

Reserved Time Slots

A Reserved Time Slot is your reserved weekly lesson time that repeats each week for the duration of your subscription or package (not available for single-lesson bookings).

• You may change your reserved time slot(s) online at any time, based on availability

• I’ll ensure your reserved time remains available for you to rebook, even though Acuity will only show availability within your current plan term

  • If you’re a subscription holder, you must rebook your reserved time slot(s) online every 4 weeks when your subscription renews

  • If you’re a package holder, you can keep your spot by renewing with a new package once your current term finishes

• Reserved time slot(s) may be changed at Melina’s discretion if excessive absences occur

Makeup Sessions

Makeup sessions are a flexible way to stay consistent when something comes up. You may schedule a makeup at any time, as long as your subscription or package remains active.

• Held outside of your reserved time slot

• May be scheduled at a different pool if availability is limited

• Credits automatically roll over with your next plan—no need to use them within a specific timeframe, as long as your plan stays active

Personal Vacations and Missed Lessons

If you'd like to keep your reserved time slot while you're away, you must maintain an active subscription or package through the end of your vacation.

If you plan to take a personal break and do not intend to resume lessons afterward, please use any remaining lesson credits before your plan ends, following the standard makeup policy.

Holiday Breaks & Observed Holidays

Since most families take time off for school breaks to spend time together, no lessons will be held during the following dates and periods:

Holiday Breaks:

• Thanksgiving Break: Monday – Sunday of Thanksgiving week

• Winter Break: December 15 – January 4

Observed Holidays:

• New Year’s Day (Jan 1)

• Martin Luther King Jr. Day (3rd Mon in Jan)

• Presidents' Day (3rd Mon in Feb)

• Memorial Day (Last Mon in May)

• Juneteenth (June 19)

• Independence Day (July 4)

• Labor Day (1st Mon in Sept)

• Indigenous Peoples’ Day (2nd Mon in Oct)

• Halloween (Oct 31)

• Veterans Day (Nov 11)

• Thanksgiving Day (4th Thurs in Nov)

• Christmas Eve (Dec 24)

• Christmas Day (Dec 25)

Holiday Lesson Credits

During holiday closures, you never lose your lesson credits or reserved time slot(s).

If you keep your subscription or package active through a holiday break or if you travel during winter break outside of the closure dates (Dec 15 – Jan 4):

• Any reserved time slots that would have taken place during the break are automatically converted into a non-expiring 100%-off coupon code (to be applied at checkout when booking online)

  • Melina will send this code via text when lessons resume after the holidays

• Coupons may be used for any future lesson—they are not limited to makeups

If you prefer not to remain active:

• You may cancel your plan at any time

• Any lesson credits that would have been used during the holiday break or during winter break travel outside the closure will be issued as a non-expiring coupon code

Refunds

I want every family to feel confident and happy with their swim lesson experience. If you're ever unsatisfied with your first lesson, please let me know—I’ll gladly offer a full refund for that session.

Refunds are only issued for:

• Instructor cancellations

• First-time lesson dissatisfaction

Please note:

• Refunds apply only to individual lessons and cannot be issued retroactively for completed packages or subscription terms.

  • If you're enrolled in a package or subscription and have concerns, please reach out—I’m always happy to work with you to find a solution.

Refunds are processed to your original payment method within 2–7 business days.

Weather-Related Cancellations

Lessons may be canceled due to unsafe weather, including:

• Winds over 15 mph

• Temperatures below 55°F

• Rain, lightning, or poor air quality

In these cases, a lesson credit will be issued and may be applied to any future lesson, including your reserved time slot—no separate makeup session is required.

Note: Fall and winter lessons may not be ideal for children under age 4 or those who are not swimming independently. Families who enroll in fall, winter, or spring lessons understand that cooler temperatures may occur, and that lessons will continue as long as conditions remain safe and manageable.